Digital Products
PlanetPixy primarily sells digital products such as Minecraft server packs, plugins, configurations, add-ons and documentation.
Digital products are delivered electronically. After successful payment, the download will normally become available immediately through PixyStore or through the download method shown on the product page.
No physical product will be shipped unless explicitly stated otherwise.
Download Access
After completing your order, you may receive access to your product through:
- a download button in PixyStore;
- a download page or HTML download portal;
- a link provided with your order confirmation;
- another digital delivery method clearly stated on the product page.
Please keep your order confirmation and download information for your records.
Delivery Time
Digital products are normally available immediately after successful payment.
In rare cases, delivery may be delayed due to:
- payment processing;
- technical issues;
- maintenance;
- manual verification;
- problems with a third-party service.
If your download is not available after payment, contact manager@planetpixy.net.
Installation Services
Installation services are not delivered automatically.
After purchasing an installation service, PlanetPixy may contact you to arrange the installation and request the information or access required to complete the service.
The delivery time for installation services depends on availability, the complexity of the server setup and how quickly the required information is provided.
Compatibility
Before purchasing, customers should check the compatibility requirements shown on the product page.
PlanetPixy is not responsible for delivery problems caused by an unsupported server version, incompatible third-party software or an incorrect hosting environment.
If you are unsure whether a product is compatible with your server, contact us before purchasing.
Problems With Delivery
If you have completed payment but cannot access your product, please contact:
Please include your order number and the email address used for the order where possible.
Contact
PlanetPixy
Website: planetpixy.net
Webshop: pixystore.net
Email: manager@planetpixy.net
Last updated: October 2026