Last updated: October 2026
PlanetPixy respects your privacy and handles personal data in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how personal data is collected and used when you visit planetpixy.net, use pixystore.net, purchase products or contact PlanetPixy.
1. Who We Are
PlanetPixy
Legal form: Sole proprietorship
Chamber of Commerce (KvK): 80091105
VAT number: NL003391418B10
Address: Vijfhagen 278, Breda, The Netherlands
Email: manager@planetpixy.net
Website: planetpixy.net
Webshop: pixystore.net
PlanetPixy is responsible for the processing of personal data described in this Privacy Policy.
2. What Personal Data We Collect
Depending on how you use our websites and services, we may process information such as:
- your name;
- email address;
- billing information;
- order and purchase history;
- payment status and transaction references;
- IP address;
- account information;
- support messages and correspondence;
- information you provide when requesting installation or support;
- technical information about your browser, device or website usage.
We only collect information that is reasonably necessary to provide our products, services and website.
3. Why We Use Your Data
We may use personal data to:
- process and deliver orders;
- provide access to digital downloads;
- manage customer accounts;
- provide customer support;
- perform installation or setup services;
- send order confirmations and service messages;
- handle refunds, disputes or payment issues;
- maintain security and prevent fraud or abuse;
- comply with legal, tax and accounting obligations;
- improve our websites and services.
Where required, we process personal data based on your consent, the performance of a contract, a legal obligation or our legitimate interests.
4. Payments
Payments through PixyStore are processed by third-party payment providers.
PlanetPixy does not normally receive or store your complete payment card or online banking credentials.
Payment providers may process information such as your name, payment method, transaction information and other data required to complete the payment.
Their own privacy policies may also apply.
5. Digital Products and Downloads
When purchasing or downloading digital products, we may record information related to the order and delivery, including download access and transaction details.
This information may be used to provide the product, resolve delivery problems, prevent misuse and maintain order records.
6. Installation and Support Services
If you request an installation or support service, you may provide additional information necessary to perform the requested work.
This may include server information, hosting details or temporary access information.
We only use this information for the agreed service and do not intentionally retain passwords longer than necessary.
Customers should use temporary credentials where possible and change them after the service has been completed.
7. Email Communications
We may send transactional emails relating to:
- orders;
- payments;
- downloads;
- account activity;
- support requests;
- important changes to purchased products or services.
Marketing emails will only be sent where permitted by law and, where required, with your consent.
You can unsubscribe from marketing communications at any time.
8. Cookies and Similar Technologies
PlanetPixy and PixyStore may use cookies or similar technologies that are necessary for the operation of the website, such as:
- shopping cart functionality;
- account sessions;
- security;
- checkout functionality;
- remembering preferences.
Additional analytics or marketing cookies will only be used in accordance with applicable consent requirements.
Where required, you will be given the option to accept or reject non-essential cookies.
9. Third-Party Service Providers
PlanetPixy may use third-party service providers for purposes such as:
- website and server hosting;
- payment processing;
- email delivery;
- analytics;
- fraud prevention;
- webshop functionality;
- customer support.
These providers may process personal data on our behalf or as independent data controllers.
We only share information where reasonably necessary for the relevant service or where required by law.
10. Sharing Personal Data
PlanetPixy does not sell personal data.
We may share personal information with:
- payment providers;
- hosting and infrastructure providers;
- email and communication providers;
- professional advisers;
- government authorities where legally required.
We do not disclose personal data to third parties for unrelated purposes without a lawful basis.
11. International Data Transfers
Some service providers may process data outside the European Economic Area.
Where required, appropriate safeguards will be used to protect personal data in accordance with applicable privacy law.
12. How Long We Keep Personal Data
We retain personal data only for as long as necessary for the purpose for which it was collected or as required by law.
For example:
- accounting and transaction records may need to be retained for statutory tax periods;
- account information may be retained while an account remains active;
- support correspondence may be retained where reasonably necessary;
- temporary access information used for installation services should be deleted when it is no longer required.
Retention periods may vary depending on the type of information and applicable legal requirements.
13. Security
PlanetPixy takes reasonable technical and organisational measures to protect personal data against:
- unauthorised access;
- loss;
- misuse;
- alteration;
- disclosure.
However, no online system can guarantee absolute security.
Customers are also responsible for protecting their own account credentials.
14. Your Privacy Rights
Under the GDPR, you may have the right to:
- access your personal data;
- correct inaccurate information;
- request deletion of personal data;
- restrict certain processing;
- object to certain processing;
- receive certain data in a portable format;
- withdraw consent where processing is based on consent.
To exercise these rights, contact:
We may need to verify your identity before completing a request.
15. Complaints
If you believe your personal data has been handled incorrectly, please contact PlanetPixy first so we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant data protection authority.
In the Netherlands, this is the Autoriteit Persoonsgegevens.
16. Children and Minors
PlanetPixy products may be used by younger Minecraft players.
Purchases and the submission of personal information should be made by someone who is legally able to enter into the relevant agreement, or with the involvement or permission of a parent or legal guardian where required.
PlanetPixy does not intentionally request unnecessary personal information from children.
17. External Links and Services
Our websites or products may link to external services such as Minecraft-related websites, Discord or third-party plugin providers.
PlanetPixy is not responsible for the privacy practices of third-party websites or services.
Please review their privacy policies separately.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, legal requirements or data-processing practices change.
The latest version will be published on our website together with the date of the most recent update.
19. Contact
For questions about privacy or your personal data:
PlanetPixy
Vijfhagen 278
Breda
The Netherlands
Email: manager@planetpixy.net
Website: planetpixy.net
Webshop: pixystore.net